Do not patronize DISCOUNT MUGS/Bel Inc.
Thursday, March 30, 2006
If anyone out there is planning an event looking for imprinted glassware (i.e shotglass, mugs, wine glasses, etc) do not use Discount mugs or Bel Inc. I had placed an on-line order with this company on Tuesday, March 14th. After not receiving any package by Friday, I decided to call on that following Monday. I kept getting transferred to an un-recognizable voicemail. So I decided to call again a 3rd time demanding that I get transferred to a human being! Please take note that all customer service related questions cannot be answered through their 1 800 number, you have to call their local MIAMI, FL number!
After I finally got to a human being, who took all my information, and put me hold, as I was waiting their end rings and I am back to Customer Service. I was then told that the person I was talking to went to lunch. I then demanded (yes, at this point I was beyond pleasantries) that my call be returned before the end of the business day. Did I receive a phone call --- NO. I called before 5pm their time, and everyone had gone home already! Thanks for nothing!
I called again the next day re-explaining my experience. And sure enough there was the note about my order sitting on her desk...again with no attempt to call me. At my wit's end I told her to cancel order. And as soon as I got to work, I wrote to the Better Business Bureau.
They actually replied quite quickly but it was full of LIES. Which then prompted me to contact their supervisor. I explained my anger with her employees, and wrong how it is to lie on such a report "We had attempted to contact Mighty Mom, to inform her of the wrong shipping charge, as we could not charge the card without her approval." Bull crap! So the manager promised a case free of charge, and that I will receive a phone call with a tracking number. Now in my anger I gave my home address (after thinking about it, no one is home to receive it). So I wait and check my door for the friendly UPS "sorry we missed you", but to no avail.
So again on Monday morning (6 am our time) I called the manager. Get a voicemail. I call 3 times. No returned call. Tuesday, called again --- voicemail. I call again demanding to speack someone. Lady takes my information and phone number and tells me that her supervisor will call me back. No returned call. Wednesday morning (feeling sick with sore throat and a stiff neck) I ask to speak to the same person who is not the right lady.... I am already yelling at the customer service person. I dial their local number, press 1 for customer service, and then they tell me it's the wrong department! I tell them to not put me on hold. I am not waiting for the next available representative. I get the original lady I cancelled my order with. I told her that M promised me a case. I just need an F'in tracking number and to know whether or not I am going to get these glasses...
"Ma'am can I get your phone number..." Hell no, I do not trust you or anyone in this company to call me back. Well I cannot call M without putting me on hold. Well find another telephone in your area and call her! I am not waiting for you to call me back! I just want to know if this has actually shipped or not! I wait, she calls me on her cell phone as she is walking to the warehouse. Can we call you back with the shipping number... NO, again I do not trust you enough to call me back. I will wait for the tracking number. I get it. thanks to all my hard work!
It is now Thursday. I go to the tracking website, and it cannot be found! I call the company albeit passed 5pm. I just want to know if it really went out.. can you feel me not trusting this company?! I am really worried... I guess we have to wait and see what happens on Friday.
After I finally got to a human being, who took all my information, and put me hold, as I was waiting their end rings and I am back to Customer Service. I was then told that the person I was talking to went to lunch. I then demanded (yes, at this point I was beyond pleasantries) that my call be returned before the end of the business day. Did I receive a phone call --- NO. I called before 5pm their time, and everyone had gone home already! Thanks for nothing!
I called again the next day re-explaining my experience. And sure enough there was the note about my order sitting on her desk...again with no attempt to call me. At my wit's end I told her to cancel order. And as soon as I got to work, I wrote to the Better Business Bureau.
They actually replied quite quickly but it was full of LIES. Which then prompted me to contact their supervisor. I explained my anger with her employees, and wrong how it is to lie on such a report "We had attempted to contact Mighty Mom, to inform her of the wrong shipping charge, as we could not charge the card without her approval." Bull crap! So the manager promised a case free of charge, and that I will receive a phone call with a tracking number. Now in my anger I gave my home address (after thinking about it, no one is home to receive it). So I wait and check my door for the friendly UPS "sorry we missed you", but to no avail.
So again on Monday morning (6 am our time) I called the manager. Get a voicemail. I call 3 times. No returned call. Tuesday, called again --- voicemail. I call again demanding to speack someone. Lady takes my information and phone number and tells me that her supervisor will call me back. No returned call. Wednesday morning (feeling sick with sore throat and a stiff neck) I ask to speak to the same person who is not the right lady.... I am already yelling at the customer service person. I dial their local number, press 1 for customer service, and then they tell me it's the wrong department! I tell them to not put me on hold. I am not waiting for the next available representative. I get the original lady I cancelled my order with. I told her that M promised me a case. I just need an F'in tracking number and to know whether or not I am going to get these glasses...
"Ma'am can I get your phone number..." Hell no, I do not trust you or anyone in this company to call me back. Well I cannot call M without putting me on hold. Well find another telephone in your area and call her! I am not waiting for you to call me back! I just want to know if this has actually shipped or not! I wait, she calls me on her cell phone as she is walking to the warehouse. Can we call you back with the shipping number... NO, again I do not trust you enough to call me back. I will wait for the tracking number. I get it. thanks to all my hard work!
It is now Thursday. I go to the tracking website, and it cannot be found! I call the company albeit passed 5pm. I just want to know if it really went out.. can you feel me not trusting this company?! I am really worried... I guess we have to wait and see what happens on Friday.